Quality Management

Quality management is about more than proofreading translations. It’s about building quality into all processes – from start to finish.

nlg has a documented quality system that is certified compliant with ISO 9001:2008, EN 15038 and ISO 13485:2012.

Our approach

  • Recruit and train the best project managers, linguists, engineers and formatters.
  • Establish long-term relationships with the best resources to ensure benefits of training and feedback.
  • Implement a robust quality process.
  • Define, document and standardize validated processes.
  • Monitor process performance and quality with inline quality inspections.
  • Assess linguistic quality of the output: SAE J2450.
  • Develop and test new theories to improve processes.
  • Investigate the root cause of quality problems.
  • Correct and prevent the root causes of problems.

For more information, please contact us today.

Compliance and requirements

nlg is certified to the European standard for Translation Services
EN 15038.

In addition, our processes are standardized and compliant with
ISO 9001:2008 as well as ISO 13485:2012. We certify the accuracy of our translations.

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